Customer Service

Greet customers warmly and engage with them in a friendly and courteous manner. Take orders accurately and efficiently, ensuring that each customer receives prompt and personalized service, respect and appreciate the specialty coffee product.

About Coffee

You will work with a renowned specialty coffee roaster from Barcelona with high quality beans.

Hot & Cold Beverage Preparation

Prepare a variety of coffee, tea, refreshments, juices, smoothies and alcoholic beverages, according to our recipes and standards. Pay attention to detail to ensure consistency in taste and presentation.

Preparation Machine Operation

Operating espresso machine, other coffee brewing equipment with skill and precision. Monitor brewing parameters such as grind size, extraction time, and water temperature to achieve optimal flavor profiles. Operating juicing, smoothie machine, softserve machine, ice machine according to recipes we have. Using dishwasher machine for cleaning dishes, glasses and preparation dirty tools. Maintaining and cleaning machines periodically according to the manual and our protocols.


For espresso La Marzocco Linea PB2, Espresso grinder Mahlkönig E65s GBW, Retail grinder Mahlkönig EK43, DiFluid R2 Refractometer to check quality and consistency.

Menu & Product Knowledge

Have a thorough understanding of our menu offerings, including coffee drinks, teas, specialty beverages, food offerings. Be able to make recommendations to customers based on their preferences and dietary restrictions. Mastering retail products like books, coffees, chocolates, condiments, gourmet tinned foods, wines for being able to make suggestions according to client needs and interests.

Food Preparation

Assist with the preparation of food items such as pastries, sandwiches, softserve ice cream and snacks. Follow food safety guidelines and maintain cleanliness and organization in the food preparation area.

Charging System Handling

Handle credit card charging and operate the POS system accurately when processing customer transactions. Maintain a balanced drawer and follow charging handling procedures at all times.

Cleaning and Maintenance

Keep the bar and the shop and the public areas clean and organized throughout the shift, including wiping down counters, tables, and equipment, and maintaining cleanliness in the customer seating area and restroom.

Inventory Management & Reception

Assist in monitoring inventory levels of coffee beans, milk, fruits, liquors, retail products and other supplies. Notify management when supplies are running low and assist with restocking as needed. Receiving orders and organizing the shelves, fridges, frezeers according to FIFO rule.

Team Work

Work collaboratively with other team members to ensure smooth operations during busy periods. Communicate effectively with coworkers and management to coordinate tasks and prioritize customer needs.


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